One-to-one account manager support
Online integration IT support
8 hours x 7 days mandarin customer service
In Europe and the US customer service is more an after sales activity, used mostly for complaints and logistics questions.In China consumers have less trust in the seller, so they prefer to contact the merchant before making the purchase. 83% of all purchases in China is preceded by a customer service .
Pilibaba frees you from employing a Chinese customer service team to handle all the queries,complaints,returns or replacements.Learn more about our Conditions of Return and Replacement