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Help

General

Q: What is this new service by Pilibaba?

A: Pilibaba brings you a new service to select US retailers shipping to China, providing you with safe payment and international shipping service. To learn which US retailers support this service, please contact us as follows:

  • • China toll-free hotline:025-853 25 853
  • Q: How do I get my account ready to use?

    A: Welcome to Pilibaba. We’re delighted that you’ve chosen us. Below we’ve prepared some key things that you’ll need to know when getting started.To get your new account ready to use,you need to log in and go to your Profile to check that you’ve done the following:

  • • Add your card: My money >• Credit and debit cards > Add card > Enter card details > Add card
  • • Confirm your email: Email > Update > Confirm your email address > click the link in the email
  • • Link your bank account: My money > Bank Accounts > Link Bank or Update > Add > Enter details > Add Bank Account
  • • Lift your limits: Log in > View Limits > Lift Limits > Complete the on-screen steps
  • Q: Tips for people new to selling.

    A: To learn more about selling with Pilibaba, Please have a read of the common questions below.

  • How do I get paid?
  • When someone sends money or pays you, Pilibaba uses your email address to direct the money to your Pilibaba balance. How quickly you receive it depends on the payment. Most payments are instant, but some can take a few days. To get the money in your hand, you can withdraw it to your bank.
  • How if payment is held?
  • We sometimes hold payments to new sellers for 21 days for the security of both the sender and receiver. Once everyone is happy with the transaction, we make the funds available to upgrade the ‘new seller’ status and avoid your payments being held by comfirming your identity thus to complete sales successfully and avoid disputes to build up a good selling history.
  • How do fees work?
  • The normal fee rate is 4.4% per successful sale. Find out more about fees.
  • Q: Where can I shop with Pilibaba and how can I shop safely?

    A: Where can I use Pilibaba?Use Pilibaba to pay on global e-commence websites. Find out where to shop.

  • How do I use Pilibaba safely and how does Pilibaba protect me?
  • If buying, we may cover you under Pilibaba Buyer Protection if:
  • • you don’t receive anything, or the item is significantly not as described.
  • If selling, we may cover you under our Pilibaba Seller Protection if:
  • • you receive an unauthorised payment or someone claims that an item you’ve sold didn't arrive.
  • How do I protect my details?
  • • Password: Use numbers, letters and special characters to create a strong password and do not use it on other websites.
  • • Security Questions: Choose questions that guarantee only you will know the answer.
  • • Anything else: Change your password regularly and find out about Spoof and Phishing.
  • Where do I go if I have questions/problems?
  • If you have any questions at all please call us.
  • Q: Can I have multiple Pilibaba Accounts?

    A: No. You only can apply one Business account. You can add more email addresses, debit or credit cards, and bank accounts to your account.

    Q: What is the difference between Personal and Business accounts?

    A: Personal: Recommended for Chinese individuals who shop and pay online.

  • Business: Recommended for merchants who operate under a company/group name.
  • Fees: For complete information on Pilibaba transaction fees, please see the fees section of our User Agreement or click "Fees" at the bottom of any Pilibaba web-page.
  • Q: What are the fees for Pilibaba accounts?

    A: Goods and services – Purchase payments:

  • International payments:
  • There is a fee when you receive a payment from someone in another country. Please note that exchange rate fees also apply if there is a currency conversion.
  • Withdrawing funds:
  • There is a fee when you withdraw funds from your Pilibaba account to a Non-China bank account.
  • Find out more about Fees
  • Q: Does it cost money to open a Pilibaba account?

    A: There's no charge to open a Pilibaba account or purchase items using your Pilibaba account.

  • There are fees in other cases, such as:
  • • Receiving payments for goods and services.
  • • Receiving payments from people in other countries.
  • See the User Agreement for more details on fees.
  • Q: What are the fees for sending payments or receiving payments?

    A: The fees for sending and receiving payments depend on the payment:.

  • Purchase/Sale:
  • • Pilibaba doesn't charge a fee when you make a purchase.
  • • Pilibaba charges a fee per transaction if you receive payments for goods or services
  • Foreign Currency:
  • Pilibaba charges a fee for foreign exchange and cross-border transactions.
  • Click 'Fees' at the bottom of any Pilibaba page for more information.
  • Q: What are the fees for currency conversion?

    A: Pilibaba charges 4.4% per every sucessful sale.It include 2.9% transation fee and 1.5% conversion charge.

    Q: Are there any fees associated with Pilibaba's listing features?

    A: Pilibaba's listing services are FREE to consumers and for businesses.

    Q: How do I know if an email is really from Pilibaba?

    A: If you think you received a fake Pilibaba email or have come across a fake (spoof) Pilibaba website, please report it to us immediately.

  • How to identify fake emails:
  • • Emails from Pilibaba will always address you by your first and last names or by your business name. We never say things like "Dear user" or "Hello Pilibaba member."
  • • Our emails don’t link directly to pages that ask you to enter sensitive information like your bank account, credit card, and national identification or Social Security number
  • Q: How do I confirm my email address?

    A: Here's how to confirm your email address:

  • 1. Log in to your Pilibaba account.
  • 2. Click Profile near the top of the page.
  • 3. Click Update next to Email.
  • 4. Choose an email address and click Confirm. We’ll send an email to that address.
  • 5. Open the email, and click the link to confirm your address. You will automatically return to the Pilibaba site where you will be asked to enter your password.
  • 6. If the link in the confirmation email we sent you does not work, you can confirm your email address using the 20-digit code included in the email.
  • 7. Here’s how to confirm your email using the 20-digit code:
  • 8. Log in to your Pilibaba account.
  • 9. Click Confirm email address under ‘Notifications.’
  • 10. Click here if the button does not appear in the email
  • 11. Enter the 20-digit code from the email we sent you and click Confirm.
  • Q: Did not receive my email address confirmation?

    A: You can request that another confirmation email be sent to you.

  • Here’s how:
  • 1. Log in to your Pilibaba account.
  • 2. Click Confirm email address under "Notifications".
  • 3. Click request a new confirmation number.
  • 4. Check your inbox for an email with the new number.
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