PILIBABA is a solution combining payment, marketing and logistics support to make it easy for Western brands and retailers to sell directly to Chinese consumers from their existing e-commerce websites.
There are multiple ways for merchants to integrate the PILIBABA payment option into their existing website. Your IT team can add the PILIBABA API to your checkout or engage a Payment Service Provider (PSP) to help you with the integration work.
The only fee PILIBABA charged is 4.4% of each successful tranactions.No setup fee,no other hidden fee.
Merchants ship the merchandise to a designated local warehouse. The PILIBABA logistics partner will be responsible for shipping the order directly to the PILIBABA Customers’ address. PILIBABA will handle addressing, which can be problematic in China, and customs clearance.
Payment localization is vital to reach Chinese consumers. In China, credit card user only account for 15% of the market and Chinese users need to apply for a dual-currency credit card to shop on a Western website.
PILIBABA payment solution has stringent controls to avoid fraud. In fact, consumer fraud is much lower on PILIBABA platform than with credit cards because of the stringent controls PILIBABA payment solution puts in place.
PILIBABA payment solution settles payment with merchants based on a mutually agreed timeframe.
We work with our merchants on customized co-marketing programs to drive traffic and conversion.
Many Chinese shoppers who shop on Western websites have basic English knowledge, or use online translation tools. We suggest that merchants begin by translating important navigation tools, and gradually add on other sections, such as product and brand Information.
The PILIBABA customer service team in China will help shoppers with order status and payment questions.
PILIBABA will work with merchants to help customers resolve complaints and disputes that are related to merchants’ orders. PILIBABA customer service team can help with complaints related with payment or logistics services that are provided by PILIBABA gateway.
With Internet access, the Chinese customer has quickly become a global customer. Today’s Chinese consumer already shops online across borders.
Customs duties are included in the final price of the order to ensure efficient customs clearance.
PILIBABA will help customers with return shipment if the request is approved by merchant.